OLO: Digital product growth for a leading food-ordering platform

Introduction

OLO is a leading food ordering platform operating in the hospitality industry. Since 2005 OLO has become a promising on-demand commerce development partner. The company powers digital transformation for its clients. As the hospitality industry frontrunner, OLO’s key objective was introducing new technologies into the food delivery and restaurant management processes. The platform includes integrations with over 300 technology partners. Moreover, OLO’s list of end-users includes over 500 restaurant brands. As a result, these clients use OLO’s SaaS-based tool to achieve digital sales, maximize profitability, and preserve direct consumer relationships.

This illustrates how technological advancement can help bring digital ordering and delivery experience to the next level. Avenga and OLO partnership grew into a comprehensive collaboration while building an enterprise-grade platform for hospitality companies.

We assign their developers to a diverse array of projects. Their team supports us from a development or QA capacity using .NET, C#, F#, and our Amazon Web Services (AWS) platform.Specifically, their developers are instrumental in helping us build out point of sales integrations for client’s third-party systems. They work with our US-based managers and developers to scope out the specific requirements for any given integration.

Dave Olander
SVP Engineering

Challenge

OLO is one of the industry frontrunners introducing technology advancements into the food delivery and restaurant business. As the brand was looking at ways to expand further, the OLO team needed skilled and professional expert help to enhance their technology platform with additional features, third-party integrations, and timely delivery. OLO engaged Avenga as a technology partner to help them accelerate the development of new product features and third-party integrations.

The client needed their mobile and online food ordering digital platform to provide a great customer experience: from menu migration, restaurant menu configuration, payment systems, user management, restaurant network administration, post terminal operations, etc. All the services were to become the best on offer, so they imposed the most stringent demands on quality, design, and innovation. The new team should have enhanced the platform with additional features, third-party integrations, and timely delivery. What is more, the experts OLO was looking for needed to be proficient in C# and F#, technologies that proved crucial for making the client’s platform more sustainable and versatile. Moreover, the client looked for their mobile and online food ordering digital platform to provide a top-notch customer experience.

Solution

Results

The OLO and Avenga synergy brought new digital experiences to online restaurant delivery services. Starting with a modest team extension to accelerate the launch of the new digital product, our work grew into a comprehensive collaboration. It brought the following fruitful results:

• The cooperation led to Avenga’s team getting a high level of trust. This type of confidence was kept even through the recent OLO IPO.
• Dave Olander, a head of SVP Engineer at OLO, indicates that Avenga’s team has a good grasp of the technologies they were working with, along with software engineering principles and design concepts.
• OLO and Avenga synergy brought a new platform offering an innovative digital experience to online restaurant delivery services.
• OLO received a required team extension, comprehensive collaboration, and an improved online enterprise-grade food ordering platform used by millions of users all over the continent.

In a nutshell, we helped to build an online enterprise-grade food ordering platform used by many of the country’s largest restaurant chains and millions of users. Through it all, the Avenga team supported OLO with profound expertise, skillfulness, and dedication. Avenga is proud to have helped OLO power up its digital ordering and delivery solutions that connected restaurant brands to the on-demand world.