M3 Health: Top-Notch Telehealth Suite

M3 Health:
Top-Notch
Telehealth Suite

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Client

M3 Health

Industries

Pharma

Services

Software development

Technologies

Android SDK, JSON

Introduction

M3 Health have been a US-based technology provider for the healthcare and life science industries for over 20 years. The company employs next-gen tech in accessible care, cost-effective delivery, and customer experience realms. M3 Health managed to enable multiple healthcare leading organization to tap into various CRM programs, SaaS platforms, learning solution, and purpose-built apps.

Taking their services even further, M3 Health decided to improve its telehealth capabilities. As a result, partnering with Avenga, the client looked for a set of mature telehealth apps along with their comprehensive intgration into the health cost containment and care managemnet platform. It was all aimed at providing instant access to users’ healthcare needs.

Avenga (formerly CoreValue) was able to make a difference in our ability to deliver. They provided the right talent and thought leadership to help us make the right decisions as far as design and implementation. They were excellent.

David Koplovitz
former CTO, M3 Health

Challenge

The client needed a number of telehealth apps with broad functionality which would be integrated into a single innovative service delivery system. This entailed focusing on these factors:

The former CTO, David Koplovitz, explained the challenge in detail, “we were supporting self-insured enterprises, such as labor unions, and trying to steer users to lower-cost providers or telemedicine options in their area. Our biggest challenges were time constraints and lack of local talent, combined with an ever-changing set of business requirements from our internal team…”;
In order to make their solution work, they needed quality with a regulations-compliant suite of mobile applications to be delivered within a tight schedule and coordinated manner;
While deploying a cost-effective solution, the client also required a to redesign their existing system into consistent and reliable one that would integrate all the apps and that could be easily modified for each new customer. Their existing system was running insufficiently and could not offer flexibility or streamlined business processes that the customers needed.

Solution

Audit

We evaluated, analyzed, and made recommendations for all aspects of the existing solution: project structure, mobile development framework and quality assurance from a financial and operational view, alongside a business-specific perspective.

Full-cycle development

Our certified mobile development team designed and implemented a set of mobile apps with vital features fitting the original business ecosystem, to ensure that it would be a complete solution that solves routine issues along the way, like functionality, errors, and compatibility.

Data science

Through the use of data science, the team boosted the solution’s data accuracy and powered the telehealth application with value-added functionality, like cost prediction, provider ranking and geolocated provider’s data.

Inclusivity

As a part of the solution, Avenga delivered an all-inclusive Android and iOS mobile app solution which matches the unique users’ medical needs with the required healthcare service.

Compliance

M3 Health receive a flexible HIPAA-compliant telehealth solution, with consistent and reliable functionality. Our experts united it into one easy to use health and lifestyle management platform.

Results

The results of partnering with Avenga were self-evident. M3 Health received these tangible outcomes:

A secure, scalable, and affordable suite of telemedicine apps in line with the modern market trends allowing the client to generate revenue;
Fully-fledged healthcare cost containment and a care coordination platform due to its thorough redesign, restructuring, and smooth integration of feature-rich healthcare apps;
The value-added consumer advocacy process for end-customers due to accurate cost prediction, provider’s analytics and other data-enriched functionality for the most cost-effective care in their network;
Empowered the client to deliver innovation on time and within budget due to meticulous decision-making support with solution architecture design and implementation;
Accelerated time-to-market for the new app introductions, increased customer engagement and ability to monetize the telehealth solution due to end-to-end quality management services.