Sales Excellence Manager

This is your mission

• Design, monitor, and continuously improve the Business Winning Process, including sign-off procedures and handovers to ensure a streamlined approach across verticals
• Create a client-tiering system and align tier-relevant service models, including commercial and delivery splits, account assignments, and tailored service levels to drive high-value client relationships
• Develop and implement incentive plans (STIP), set and adjust quotas, and manage related changes, including account assignments, sales role adjustments, and conflict resolutions
• Track and report on sales performance in relation to quota attainment, implementing necessary changes and resolutions to maximize team performance and accountability
• Define, implement, and monitor standard sales activities for both new business development and existing clients. This includes setting expectations for meeting frequency, Quarterly Business Reviews (QBRs), account planning, and rate adjustments
• Establish guidelines and tools to ensure consistent, high-quality client interactions, supporting the sales team with effective resources and training to improve client retention and satisfaction
• Identify and implement continuous improvement initiatives across Sales and Operations, harmonizing processes and promoting best practices to drive efficiency and quality in sales execution
• Foster open communication with key stakeholders across departments, including Finance, Marketing, and Customer Success, to align on shared objectives and achieve a unified approach to sales and client engagement
• Provide relevant data and insights to guide structured, data-informed decision-making across the organization, helping the sales team navigate complex client situations and maximize strategic outcomes
• Cultivate a high-performance, customer-centric culture within the sales team by aligning activities with client needs and reinforcing accountability for client satisfaction
• Promote an environment focused on continuous learning, encouraging the team to adopt new processes, tools, and best practices that enhance sales efficiency and quality

What you bring along

• 7+ years of experience in a sales operations or related leadership role, with a track record of designing and managing sales processes and commercial models
• Strong analytical and process design skills, with proficiency in data analysis and sales performance monitoring tools (e.g., Salesforce, Excel)
• Experience in quota-setting and sales incentive plan (STIP) management, with the ability to handle account assignments, role adjustments, and conflict resolution
• Proven organizational skills with a demonstrated ability to manage multiple priorities in a fast-paced environment
• Advanced stakeholder management abilities, with experience working closely with cross-functional teams, executives, and clients
• Financial acumen with a deep understanding of revenue drivers, sales KPIs, and impact on financial performance
• Results-driven mindset with a focus on continuous improvement and alignment with strategic goals
• Fluent in English; additional languages are an advantage

Your benefits