Senior Account Delivery Manager (m/f/x)

What you bring along:

• Minimum of 5 years of practical experience as a Delivery Manager or Senior Project Manager;
• Ability to anticipate client needs in alignment with their overall strategy and goals;
• Proactive approach to account management and service delivery;
• Excellent organizational skills for managing complex accounts;
• Proven leadership abilities in coordinating distributed teams;
• Capacity to maintain composure and reassure stakeholders in high-pressure situations;
• Good expertise in SDLC and Agile SW development methodologies;
• Knowledge of project, program, portfolio, or service delivery governance models;
• Skilled in assessing situations, challenges, and assets;
• Ability to identify bottlenecks and mitigate complex service-related issues;
• Proficiency in sophisticated risk identification, analysis, and mitigation strategies;
• Experience in managing risks across multiple projects or programs;
• Excellent communication skills in both English and German (written and verbal);
• Ability to communicate proactively with clients until issues are resolved.

Nice to have:

• Experience in one or more of the following industries: Manufacturing, Mobility/Transportation, Automotive.

This is your mission: 

• Serve as the primary contact for clients, managing relationships and addressing business growth, escalations, and contracts;
• Understand international regulations and cultural nuances to effectively manage medium to complex accounts;
• Oversee end-to-end delivery of projects and services, ensuring high-quality solutions are delivered on time and within budget;
• Manage the project portfolio using diverse delivery methodologies;
• Handle budgeting, financial forecasting, and Profit & Loss analyses to ensure project profitability;
• Implement strategies for profit improvement;
• Facilitate proactive communication among delivery managers, project managers, and engineering teams;
• Propose executive decisions to higher management on both client and company sides;
• Lead business development activities, including negotiations and upselling opportunities;
• Review and close contracts with clients to drive business growth;
• By focusing on these core responsibilities, Account Delivery Managers are crucial in ensuring client satisfaction and fostering business success.

Your benefits:

• We live a respectful and open way of working together and want you to feel comfortable with us. That’s why we offer a lot of freedom and extras;
• 30+2 days holiday – we give you Christmas Eve and New Year’s Eve;
• Mobile working, workation and sabbatical – plenty of flexibility for a healthy work-life balance and longer breaks;
• Extensive fitness programmes with the Wellpass – take care of your physical and mental health at discounted rates;
• Company pension scheme subsidy – Invest in your future and secure a solid pension plan;
• Corporate benefits – Exclusive discounts and offers from numerous partner companies;
• Flexible working hours – Organise your working day according to your individual needs;
• Relaxed company events, e.g. the joint summer party and Christmas parties in Cologne and Berlin – Have fun and celebrate with your colleagues in a pleasant atmosphere;
• Discounted Germany ticket – for your professional and private travels;
• Bicycle leasing after the trial period – The environmentally friendly, healthy mobility solution for you;
• Central office locations in Cologne and Berlin – In Cologne, you’ll find the office right next to the main railway station with a view of the cathedral, while our loft office in Berlin-Kreuzberg is located in the centre of the creative district and is easily accessible via Ostbahnhof;
• Fresh fruit, weekly breakfast and fully equipped kitchens – healthy catering for an energetic working day;
• Free choice of operating system – Work with the system (Windows or Mac) that suits you best;
• Welcome Package – Start your career with us with a warm welcome pack;
• Goodie at the end of your probationary period, birth & anniversary – A small surprise as a token of our appreciation for these special moments;
• Internal training and numerous online training courses, as well as learning and networking at conferences.