Your BSS, your way. Modernize legacy BSS stack and handle the business side of telecom efficiently with Avenga.
Our BSS services are rooted in an extensive telecom experience. We bring decades of industry knowledge to future-proof companies with meaningful BSS transformation.
Customer relationship management
Salesforce implementation and customization.
Custom CRM applications.
Performance monitoring and reporting.
Process optimization.
Billing and revenue management
Complex billing scenarios handled with ease.
Advanced analytics for revenue optimization.
Real-time billing adjustments and dispute resolution.
Subscription management
Bundling and customization.
Migration and porting.
Churn management.
Fraud detection and prevention.
Subscription lifecycle management.
Provisioning and orchestration.
Order fulfillment
End-to-end order management systems.
Service catalog management.
Real-time order status tracking.
Service activation and provisioning.
Monetization
Pricing engines.
Subscription management platforms.
Usage-based billing systems.
IoT billing and monetization.
Partner revenue share management.
Integration and middleware
Integration with the OSS.
Middleware solutions for efficient data exchange.
Improved interoperability and scalability of the BSS software.
Revenue
assurance
Mitigate revenue leakage and optimize revenue streams with our experience in BSS services. From billing accuracy to fraud detection, we make sure your revenue opportunities are fully realized.
Pricing strategy optimization
Craft competitive pricing strategies for your target market and customer segments. Our experts will use market intelligence and predictive analytics to drive revenue growth and expand your client base.
IoT
monetization
Build an IoT monetization strategy, centered around technologies like 5G and edge computing. Create an ecosystem of interconnected devices that will pave the way for product expansion.
Agile monetization platforms
Stay agile and resilient with Avenga’s monetization platforms. Cloud-native monetization systems empower telcos to build a solid digital core and speed up the launch of new products and services.
With hands-on experience from numerous projects with telecom, cable, and internet companies, we bring deep industry expertise. As digital transformation accelerates, our experts are skilled in navigating key areas such as IoT, 5G, and edge computing.
With 57 offices worldwide—from the US and Argentina to Germany and Malaysia—Avenga has a strong global presence. We combine local expertise with a global perspective to meet the needs of telecom companies around the world.
Our strength lies in cooperation across the industry. We’ve been partnering with AWS, Microsoft, Google, Salesforce, and others to drive digital transformation and improve operational efficiency in the telecom sector.
Telecom projects often require quick turnaround times, which agile methodologies make possible. Our experts use an agile approach for rapid development and adaptation, working to eliminate process barriers and embrace change as it arises.
Avenga has been working with partners like Vodafone, Clickatell, and others. The outcome of our cooperation comes as a steady and impactful transformation. We help companies turn their ideas into innovative, custom solutions.
Whether through innovative service bundles, superior customer support, or value-added offerings, we help telcos differentiate and capture market share. Our team focuses on tangible results and trust in all of our partnerships.
* US and Canada, exceptions apply
Ready to innovate your business?
We are! Let’s kick-off our journey to success!
Operational Support Systems (OSS) and Business Support Systems (BSS) are crucial in the telecom industry. OSS manages network operations, including network inventory, service provisioning, and fault management, while BSS focuses on customer-facing operations like billing, customer relationship management, and order management.
Key trends that affect OSS and BSS include the expansion of 5G technology, the industry-wide quest for digital transformation, and the increasing focus on data analytics. Telecom operators adapt their OSS and BSS systems to handle new types of telecom services and higher data volumes. Moreover, new cloud BSS solutions allow for greater flexibility and scalability, which is essential in the telecom sector.
Our expertise covers a broad spectrum of BSS functionalities, from cloud-native BSS application development to BSS architecture modernization. Avenga’s specialists can integrate BSS solutions with other systems, such as OSS, CRM, and billing platforms, to create a unified ecosystem. We also excel at fine-tuning CRM solutions, order management systems, and inventory management tools.
We offer clear SLAs that outline our commitment to response times, resolution times, and service availability. And our experienced BSS experts provide timely and effective support. Avenga’s specialists continuously monitor your BSS environments to identify and address potential challenges. We also maintain a knowledge base and documentation to share valuable information with our partners.
While distinct, modern BSS and OSS are interconnected. OSS handles the technical aspects of network operations, such as monitoring network performance, inventory, and resource utilization. BSS leverages this data for billing, customer management, order fulfillment, and more. Together, they guarantee a seamless customer experience.
A modernized BSS platform can improve your customer experience in several ways. For example, it can use data analytics to deliver personalized offers and promotions that resonate with individual customers. Alternatively, a user-friendly self-service portal can empower customers to manage their accounts, view usage, and resolve issues independently. The primary benefits of BSS are related to increased customer satisfaction and loyalty.
We have extensive experience in converting large volumes of data from legacy software to the new BSS platform. We can finetune your new BSS solution according to your existing IT infrastructure, including CRM, ERP, and network management systems. Importantly, we conduct rigorous testing to validate the functionality of the new BSS system and guarantee it meets your requirements.
We adhere to industry-leading security standards and frameworks, such as GDPR and ISO 27001, to protect the confidentiality and integrity of data. Our team conducts regular security assessments and vulnerability scans. We also stay up-to-date with relevant data protection regulations and make sure our BSS services comply with these requirements.
